Technical quality web hosting services

We understand how important your data is to you. That is why we host all websites and e-mail services on modern servers in two independent data centres. We use the modern "DC Tomer data centre" as the primary data centre and the "Casablanca data centre" as a secondary data centre.

Our modern technological facilities are extremely reliable. We make a backup of all data in the primary cluster several times a day. Continuous monitoring of the servers takes place. In case of problems in the primary cluster, the secondary data centre is automatically enabled. This way we guarantee optimal security and your data details remain up-to-date.

Services running on the Windows operating system are run on the Hyper-V cluster, which ensures high availability of our services. On individual physical servers, the Hyper-V technology virtualizes individual servers that automatically migrate to other physical servers in case of HW outages. This is aided by the Live and Quick Migration functions.

We operate two independent and physically remote data centers in Prague (DC TOWER, Casablanca) that provide the vast majority of our services. We also have several other data centers in Europe. A larger number of data centers provides customers unique security for their data and significantly reduces the risk of unavailability from the Internet in the event of a failure of one of them.

The primary data center is DC TOWER, the secondary data center is Casablanca. Both are among the top data centers in Europe and offer the following basic parameters:

a) Connectivity

The capacity of our Internet lines is always sufficiently oversized compared to actual operation needs. At present, the capacity of our lines is used at 5% in the peak period. 

• network connection to the Czech Internet (NIX.CZ) backbone with a capacity of 10 + 10 Gbps; we use two independent connections to two remote NIX.CZ nodes
• Provider's network connection abroad with a capacity of 1+1 Gbps; we use two independent connections to two physical locations and from two independent entities
• direct link between the two Provider data centers with 1 Gbps throughput

b) Security, parameters, space and connectivity

• location of servers in locked racks, which can be accessed only by authorized Provider personnel 
• modern air-conditioned rooms with two independent refrigerant branches, controlled temperature and relative air humidity
• backup power sources (connected to two different PRE substations), three diesel generators with fuel for 24 hours and UPS systems
• spaces with automatic fire protection system (FM 200 gas)
• spaces with electronic security system and physical security
• exclusion of flood risk due to the location of data centers

To avoid the negative effects of technical infrastructures of other clients (network congestion with infected systems, etc.) we also use standard methods such as:

• use of a central firewall (failover connection)
• protection by local firewalls
• physical separation of customers' devices into own VLAN

Operational safety is ensured in all respects by full redundancy of all the technologies used.

For a web hosting provider of our relevance, utilization of the autonomous system (AS) provided by the regional registry RIPE is a must. We have a sufficient number of IPv4 addresses and an unimaginable number of IPv6 addresses, IPv6 protocol is fully supported on our web hosting services.

Because the quality of our services is at an above-average level, we can guarantee it to our customers. All of our services provide customers with a money-back guarantee in case their availability is lower than defined.  Specific SLA parameters are listed for each service, and in general, the better the service the customer uses, the more stringent they are. 

The average uptime of our services in recent years has never been lower than 99.991%, which for the customer means that the average unavailability of our services has never been greater than 4 minutes per month.

We can offer a second variant of the guaranteed quality of service to managed servers customers, namely by providing a guarantee to resolve requirements or possible defects at defined times. 

ACTIVE 24 Customer Centre is a comprehensive online administration tool that not only provides information about ordered services, user information, payments, news or server operation, but also the possibility to actively manage services performed for the customer. Our Customer Centre is one of the best tools of its kind on the market; most of the necessary actions can be performed by the customer without communicating with the customer support and without technical knowledge. An example might be:

• establishment and maintenance of mailboxes on your domain
• establishment and maintenance of virtual servers on your multi-hosting, virtual managed server or managed server
• editing DNS records on your domains
• one-click installer management (Joomla, WordPress, ...) and more

Our Customer Center functions can be tested without registering at https://customer.active24.com.

We are also active in organizations that are important for the proper functioning and long-term development of the Internet in the Czech Republic. Our employees are particularly active in the following associations:

• CZ.NIC
• NIX.CZ
• CSIRT.CZ